Frequently Asked Questions

Does the Power to Decide ship internationally?

Unfortunately, we do not ship internationally at this time. We only ship to the continental United States and Puerto Rico.

Why was my credit card payment declined during checkout?

Payments are often declined because the billing address or CVV code was entered incorrectly. We recommend calling your credit card company to confirm that the billing address matches exactly as it does on your credit card statement.

What do I do if I never received an order receipt and confirmation, but was still charged for the order?

Most likely, you did not receive an order receipt because the email address associated with the order was incorrect. If you need confirmation that the order was placed, please email us at with the billing or shipping name associated with the order.

What is the return policy for discounted items?

Discounted/sale items are accepted under our standard return policy unless noted otherwise during the checkout process. Please return within 30 days upon receipt of your order.

What forms of payment does Power to Decide accept?

We accept payment by credit card, including American Express, Visa, Mastercard, and Discover. For qualifying organizations and local/state health departments, we also accept payment by check for requests submitted via a signed purchase order. Email your order request to . Please be sure all purchase orders include shipping and billing address (with “attention” name for both), items for purchase and quantity per item, shipping type (ground, two-day, or next-day), as well as tax exempt ID if applicable. You can expect a response within 2-3 business days. We do not accept payment over the phone.

Does the Power to Decide ship out product samples to customers?

It depends. Please email with your request. We handle each request on a case-by-case basis.

How can I track my order?

If you signed up for an account, you can track your order by logging into your account and selecting the “My Orders” option on the left side menu. All orders that you placed through this store will appear. If you don’t have an account, you will receive updates via email.

Do I need an account to place an order?

Nope! Having an account gives you special access to features of the store that you can’t get without one. With an account, you can view and track orders, manage your account, and store multiple shipping addresses to select from during checkout. Without an account, you can only get order updates via email.

Does Power to Decideoffer bulk or non-profit discounts?

As a general rule, Power to Decide products are already discounted. However, in special circumstances, bulk order pricing can sometimes be negotiated. Prior to placing your order, please contact  with your request. We handle each request on a case-by-case basis.

How can I donate to Power to Decide to Prevent Teen and Unplanned Pregnancy?

You can make a donation by filling out this form online, by texting WOMEN to 80077, or by sending a check to:

Power to Decide
1776 Massachusetts Ave. NW, Suite 200 
Washington, DC 20036

Does Power to Decide charge sales tax?

Power to Decide only charges sales tax to those customers whose billing address is in Washington, DC. DC residents/organizations must pay 5.75% sales tax or submit copies of their DC tax-exemption certificate to 

I have a coupon code and it's not working. What should I do? 

On the SHOPPING CART page:

– Please enter your country, state/province, zip code, and select get a quote
– Then select shipping and update total
– Enter coupon code and see the grand total reflected and proceed to checkout
– Code may only apply to certain items

Is my order secure?

All information provided to the Power to Decide store is transmitted using VeriSign SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. By using tokenization to protect customer credit cards, we are able to meet the security standards brought forth by the PCI council.

Can I change my order once it’s been placed on the store?

Depending on the shipping option selected, you may be able to change your order but it is not guaranteed. Please email with your order number and requested changes within 24 hours of your order. The sooner you inform us of the change, the better. We will do our best to accommodate your request, if the order has not yet been fulfilled. 

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